How can we help?

6 topics

• Where is my confirmation?

  After you pay, we text you to confirm your install time.

  • →We text you to confirm your install time by the end of the next business day.
  • →Check your texts for a number you don’t recognize.
  • →Nothing yet? Text us your name and ZIP and we’ll look up your order.
  Text us about this

• Change or cancel my install

  Plans change. Tell us as early as you can.

  • →Text us your name, your install day, and what you’d like to change.
  • →We’ll confirm the new time by text.
  • →Need to cancel? Say so in the same text.
  Text us about this

• Refunds

  Every order is 100% refundable.

  • →Text or call and tell us the name on the order.
  • →We’ll tell you the next step and when to expect your money back.
  • →Refunds go back to the card you paid with.
  Text us about this

• Something isn’t working

  A few quick checks, then we’ll help. Your system has a 1-year warranty.

  • →Find the bypass valve on the system and make sure it is set to “in service”.
  • →Make sure the control head is plugged in and its display is on.
  • →See a leak? Shut off the main water valve first, then text us right away.
  • →Send a photo of the system and its display.
  Text us about this

• My water looks or tastes different

  Some changes in the first day are normal.

  • →Cloudy or sputtering water right after install is often trapped air. Run the cold taps for a few minutes.
  • →A new carbon filter can release fine dark dust at first. Run the water until it clears.
  • →Still off after a day? Text us a photo and tell us what you notice.
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• Filters and upkeep

  Plan on a yearly filter change, about $150–300 a year.

  • →Text us when you’re ready and we’ll set up a filter change.
  • →If your system includes a softener, keep its brine tank topped up with salt.
  • →Not sure what your system needs? Send a photo and we’ll tell you.
  Text us about this